Return & Refund Policy
At Elnpvieh™, accessories are designed to become part of the way you dress and carry your everyday essentials. We understand, however, that an item ordered online may not always be the right fit, color, pattern, or style once you see it in person.
This Return & Refund Policy explains how eligible Elnpvieh™ purchases can be returned, who is responsible for return shipping, how damaged or incorrect items are handled, and when approved refunds are issued.
Please review the information below before sending any product back to us.
1. Our 30-Day Return Period
Eligible Elnpvieh™ products may be requested for return within 30 calendar days after the date you receive your order.
To qualify for a standard return, the product should meet the following requirements:
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The product is unworn and unused;
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It remains in its original condition;
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Original tags, where supplied, remain attached;
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Original packaging and included accessories are returned with the item;
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The product has not been washed, altered, cut, permanently folded, stained, damaged, or modified; and
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You can provide your order number or other reasonable proof of purchase.
Trying an accessory carefully to evaluate its appearance or fit is different from wearing it for an extended period. Please handle products with care while deciding whether you wish to keep them.
Items returned with signs of wear, fragrance, cosmetics, stains, damage, alteration, or other changes that make them unsuitable for return may not qualify for a standard refund, subject to applicable consumer law.
2. Starting a Return
Please contact Elnpvieh™ before mailing any return.
Customer Care Email:
service@elnpvieh.com
When requesting a return, please include:
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Your order number;
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The name of the item you would like to return;
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The applicable color, print, or size;
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The reason for the return; and
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Clear photographs or videos where the request concerns damage, a defect, an incorrect item, or another visible product issue.
Our customer care team will review your request and, if the item is eligible, provide the appropriate return instructions and return address.
Please do not send a return to an address found on the website, parcel packaging, or another source unless that address has specifically been confirmed for your return by our customer care team.
Our business registration address is not necessarily the location designated to receive returned merchandise.
Returns sent to an unauthorized or unconfirmed address may experience processing delays.
3. Return Shipping
Return shipping responsibility depends on the reason for the return.
Change-of-Mind or Preference-Based Returns
For an eligible return requested because of preference, fit, color, pattern, size selection, or another change-of-mind reason, the customer is responsible for the applicable return shipping cost, unless otherwise required by applicable law.
Please contact service@elnpvieh.com before purchasing postage or sending the parcel. We will provide the appropriate return address and return instructions after reviewing your request.
Where reasonably available, we recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us before returning it.
Include your order number and clear photographs or videos showing the issue where relevant.
Once the issue has been reviewed and confirmed, Elnpvieh™ will provide an appropriate replacement, refund, or return solution at no additional return shipping cost to the customer, where applicable.
Please do not discard the product, original packaging, shipping label, or other relevant materials until your request has been reviewed.
4. Check Your Order When It Arrives
We recommend looking over your Elnpvieh™ order reasonably soon after delivery.
For accessories, useful things to check include:
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The product received matches your order;
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The selected color or print is correct;
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The selected size is correct where sizing applies;
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Hardware and closures are present and functional;
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The item has not sustained visible damage during delivery; and
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All pieces included with the product are present.
If something does not appear right, email service@elnpvieh.com with your order number and clear photographs of the relevant issue.
Providing this information at the beginning helps us understand the situation and determine the appropriate next step more efficiently.
5. Notes for Scarves and Textile Accessories
Elnpvieh™ scarves include products made from different materials, including selected silk, silk twill, satin, and blended fabrics.
If you are considering returning a scarf, please avoid wearing, washing, ironing, altering, staining, perfuming, or otherwise treating the fabric.
A scarf that has been worn as a headscarf, hair accessory, waist scarf, or similar styling piece beyond reasonable inspection may show signs of use and may no longer meet standard return-condition requirements.
Natural and textile materials can also display minor variations in drape, texture, weave, print positioning, or appearance. These characteristics are not automatically evidence of a product defect.
6. Notes for Hats, Gloves and Belts
Please use the measurements shown on the applicable product page when selecting sized accessories.
For hats and gloves, we recommend trying the product carefully without removing applicable tags until you are comfortable with the fit.
Belts should not be cut, shortened, re-punched, altered, stretched, or otherwise modified if you intend to request a return.
Normal characteristics associated with leather or textile materials, including subtle variations in grain, texture, or tone, may occur between individual pieces and are not necessarily defects.
7. Items That May Not Be Eligible for Standard Returns
Subject to applicable consumer law, we may be unable to accept certain products through our standard change-of-mind return process, including:
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Products showing clear signs of wear or use;
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Washed, altered, repaired, or modified merchandise;
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Items damaged after delivery through improper handling;
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Products missing significant original components or tags where applicable;
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Personalized or customized merchandise, if offered;
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Gift cards, if offered; and
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Other products clearly identified as non-returnable before purchase where legally permitted.
A discounted or promotional price by itself does not automatically remove any return or consumer rights that may apply.
If you are uncertain about the eligibility of a particular product, contact us before sending it back.
8. Exchanges
Because colors, patterns, and sizes may have different inventory availability, we generally handle replacement preferences through a return and a separate new purchase rather than holding merchandise during an exchange.
If you would like a different size, color, or print, contact us first regarding the original item.
Once you have received the applicable return instructions, you can follow the return process and place a separate order for your preferred variant when it is available.
This approach reduces the possibility that a requested replacement becomes unavailable while the original return is in transit.
9. Refunds & Refund Timing
Once an authorized return reaches the designated return location, we will inspect the item to confirm its condition and return eligibility.
If the return is approved, the applicable refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
You will be notified when the applicable refund has been processed.
Please remember that there can be a difference between the date Elnpvieh™ issues a refund and the date the funds become visible in your account.
Your bank, card issuer, PayPal, or other payment provider may require additional processing time after we issue the refund. This additional financial-processing period is determined by the relevant provider and is outside Elnpvieh™'s direct control.
If more than 10 business days have passed after we confirmed that your refund was issued and the funds still do not appear, please first check with your bank or payment provider.
You may also contact:
Please include your order number so we can review the available refund information.
10. Original Shipping Charges
Our standard outbound shipping charge is $5.99 per order, unless a different shipping arrangement or promotion is specifically displayed at checkout.
For an ordinary change-of-mind or preference-based return, the original shipping charge is generally non-refundable where permitted by applicable law.
If a return results from a confirmed damaged, defective, incorrect, or materially misdescribed product, applicable original shipping charges and return shipping costs will be addressed as part of the resolution, with no additional return shipping cost imposed on the customer for a confirmed qualifying issue.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.
11. Orders Arriving With Multiple Products
If your order contains more than one accessory and you only want to return part of it, please identify the specific item or items when contacting us.
For example, if an order contains a scarf and card holder but only the scarf is being returned, there is generally no need to return the card holder unless our customer care team advises otherwise for a particular issue.
Each returned item will be evaluated according to its applicable return conditions.
Where an order was originally delivered in multiple parcels, please follow the return instructions provided for the specific product rather than assuming that all items should be sent to the same location.
12. European Economic Area and Other Statutory Rights
Customers in certain jurisdictions may have cancellation, withdrawal, return, refund, repair, replacement, or other consumer rights provided by applicable law.
For qualifying distance purchases involving consumers in the European Economic Area, applicable law may provide a statutory withdrawal period, subject to legal requirements and exceptions.
Where mandatory consumer protection law gives you rights that are more favorable than this store policy, those mandatory rights continue to apply.
This policy describes Elnpvieh™'s standard store return process and is not intended to remove or restrict consumer rights that cannot lawfully be waived.
13. Return Address
Please do not send merchandise to our business registration address unless our customer care team specifically confirms that address for your individual return.
Return processing locations may differ depending on the order, product, fulfillment location, and delivery destination.
To request an eligible return and receive the correct return instructions, contact:
After your return request has been reviewed and approved, our customer care team will provide the appropriate return warehouse address and return instructions.
For preference-based returns, the customer is responsible for the applicable return shipping cost unless otherwise required by law.
For a confirmed damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate return solution without requiring the customer to bear additional return shipping costs.
An unauthorized parcel sent to an unconfirmed address may not reach the appropriate return-processing location and may delay our ability to process the return.
14. Questions About Your Return
If you need help understanding whether an Elnpvieh™ accessory is eligible for return, please contact our customer care team before mailing the item.
Brand: Elnpvieh™
Owned and Operated By: Shenzhen Yamei Technology Co., Ltd.
Customer Care Email: service@elnpvieh.com
Business Address:
Unit 2011, Building 3, Sunshine Yuehai Garden Phase II
No. 3818 Baishi Road, Yuegui Community
Yuehai Subdistrict, Nanshan District
Shenzhen
Please remember that the address above identifies our business and should not automatically be used as a merchandise return address.
For an eligible return, contact customer care first so the appropriate return warehouse address and instructions can be provided.
Considered Pieces, Clearer After-Sales Care
From a silk scarf selected for its print to a belt chosen for its proportions, we know that accessories can feel different once they become part of a real wardrobe.
Our aim is to provide clear information before purchase and a practical, understandable process when an eligible item needs to come back.
Elnpvieh™
Modern accessories, considered down to the details.