Return & Refund Policy
At Elnpvieh™, accessories are designed to become part of the way you dress and carry your everyday essentials. We understand, however, that an item ordered online may not always be the right fit, color, pattern, or style once you see it in person.
This Return & Refund Policy explains how eligible Elnpvieh™ purchases can be returned and how we handle damaged, incorrect, and refunded orders.
Please review the information below before sending any product back to us.
1. Our 30-Day Return Period
Eligible Elnpvieh™ products may be requested for return within 30 days after the date you receive your order.
To help us keep returned fashion accessories in suitable condition, a return should generally meet the following requirements:
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The product is unworn and unused;
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It remains in its original condition;
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Original tags, where supplied, remain attached;
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Original packaging and included accessories are returned with the item;
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The product has not been washed, altered, cut, permanently folded, stained, damaged, or modified; and
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You can provide an order number or other reasonable proof of purchase.
Trying an accessory carefully to evaluate its appearance or fit is different from wearing it for an extended period. Please handle products with care while deciding whether you wish to keep them.
Items returned with signs of wear, fragrance, cosmetics, stains, damage, alteration, or other changes that make them unsuitable for return may not qualify for a standard refund, subject to applicable law.
2. Starting a Return
Please contact Elnpvieh™ before mailing a return.
Customer Care Email:
service@elnpvieh.com
When requesting a return, please include:
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Your order number;
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The name of the item you would like to return;
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The applicable color, print, or size;
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The reason for your return; and
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Photographs where the request concerns damage, an incorrect item, or another visible product issue.
Our customer care team will review your request and, if the item is eligible, provide the applicable return instructions.
Please do not send a return to an address found on the website, parcel packaging, or another source unless that address has been confirmed for your return by our customer care team.
Our business address is not necessarily the location designated to receive returned merchandise.
3. Return Shipping
Return shipping arrangements can depend on why the product is being returned.
Change-of-Mind Returns
For an eligible return based on preference, fit, color, pattern, or another change-of-mind reason, applicable return shipping instructions and any return shipping responsibility will be communicated when your request is reviewed.
Please contact us before purchasing postage or sending the parcel.
Damaged, Defective or Incorrect Products
If you receive an item that appears damaged, has a product defect, or is materially different from the item ordered, contact us before returning it.
Where we confirm that an issue is attributable to an incorrect or qualifying defective/damaged shipment, we will provide an appropriate resolution and applicable return instructions.
Do not discard the item, packaging, shipping label, or other relevant materials until your request has been reviewed.
4. Check Your Order When It Arrives
We recommend looking over your Elnpvieh™ order reasonably soon after delivery.
For accessories, useful things to check include:
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The product received matches your order;
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The selected color or print is correct;
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The selected size is correct where sizing applies;
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Hardware and closures are present and functional;
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The item has not sustained visible damage during delivery; and
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All pieces included with the product are present.
If something does not appear right, email service@elnpvieh.com with your order number and clear photographs of the relevant issue.
Providing this information at the beginning helps us understand what happened without unnecessary back-and-forth.
5. Notes for Scarves and Textile Accessories
Elnpvieh™ scarves include products made from different materials, including selected silk, silk twill, satin, and blended fabrics.
If you are considering returning a scarf, please avoid wearing, washing, ironing, altering, staining, perfuming, or otherwise treating the fabric.
A scarf that has been worn as a headscarf, hair accessory, waist scarf, or similar styling piece beyond reasonable inspection may show signs of use and may no longer meet standard return-condition requirements.
Natural or textile materials can also display minor variations in drape, texture, weave, or appearance. These characteristics are not automatically evidence of a product defect.
6. Notes for Hats, Gloves and Belts
Please use the measurements shown on the applicable product page when selecting sized accessories.
For hats and gloves, we recommend trying the product carefully without removing applicable tags until you are comfortable with the fit.
Belts should not be cut, shortened, re-punched, altered, stretched, or otherwise modified if you intend to request a return.
Normal characteristics associated with leather or textile materials, including subtle variations in grain, texture, or tone, may occur between individual pieces.
7. Items That May Not Be Eligible for Standard Returns
Subject to applicable consumer law, we may be unable to accept certain products through our standard change-of-mind return process, including:
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Products showing clear signs of wear or use;
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Washed, altered, repaired, or modified merchandise;
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Items damaged after delivery through improper handling;
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Products missing significant original components or tags where applicable;
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Personalized or customized merchandise, if offered;
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Gift cards, if offered; and
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Other products identified as non-returnable before purchase where legally permitted.
A discounted price by itself does not automatically remove any rights you may have under applicable law.
If you are uncertain about the eligibility of a particular product, contact us before sending it back.
8. Exchanges
Because colors, patterns and sizes may have different inventory availability, we generally handle replacement preferences through a return and a separate new purchase rather than holding merchandise during an exchange.
If you would like a different size, color, or print, contact us first regarding the original item.
Once you have received the applicable return instructions, you can follow the return process and place a separate order for the preferred variant when it is available.
This approach reduces the possibility that a requested replacement becomes unavailable while a return is in transit.
9. Refund Review
Once an authorized return reaches the designated return location, it will be reviewed to confirm its condition and eligibility.
If the return is approved, the applicable refund will generally be issued to the original payment method used for the order.
We will communicate relevant refund information after the return has been reviewed.
Please remember that there can be a difference between the date a refund is initiated and the date it becomes visible in your account. Banks, card issuers, and payment providers may require additional processing time that is outside Elnpvieh™'s direct control.
If you have received confirmation that a refund was issued but it has not appeared after the processing period communicated to you, you may contact:
Please include your order number so we can review the available transaction information.
10. Original Shipping Charges
Original shipping charges and other delivery-related fees may be treated differently from the price of returned merchandise.
For an ordinary change-of-mind return, original shipping charges may be non-refundable where permitted by applicable law.
If a return results from a confirmed error on our part or a qualifying damaged, defective, or incorrect product, the applicable shipping treatment will be determined as part of the resolution.
Nothing in this policy is intended to limit rights that cannot legally be excluded.
11. Orders Arriving With Multiple Products
If your order contains more than one accessory and you only want to return part of it, please identify the specific item or items when contacting us.
For example, if an order contains a scarf and card holder but only the scarf is being returned, there is generally no need to return the card holder unless our customer care team advises otherwise for a particular issue.
Each returned item will be evaluated according to its applicable return condition.
12. European Economic Area and Other Statutory Rights
Customers in certain jurisdictions may have cancellation, withdrawal, return, refund, repair, replacement, or other consumer rights provided by applicable law.
For qualifying distance purchases involving consumers in the European Economic Area, applicable law may provide a statutory withdrawal period, subject to legal requirements and exceptions.
Where mandatory consumer protection law gives you rights that are more favorable than this store policy, those mandatory rights continue to apply.
This policy is intended to describe Elnpvieh™'s store return process and is not intended to remove consumer rights that cannot lawfully be waived.
13. Return Address
Do not send merchandise to our business address unless our customer care team specifically confirms that address for your individual return.
Return processing locations can differ depending on the order, product, destination, or fulfillment arrangement.
To receive the correct instructions for an eligible return, contact:
An unauthorized parcel sent to an unconfirmed address may not reach the appropriate return-processing location and can delay our ability to review the return.
14. Questions About Your Return
If you need help understanding whether an Elnpvieh™ accessory is eligible for return, contact our customer care team before mailing the item.
Brand: Elnpvieh™
Company: Shenzhen Yamei Technology Co., Ltd.
Customer Care Email: service@elnpvieh.com
Business Address:
Unit 2011, Building 3, Sunshine Yuehai Garden Phase II
No. 3818 Baishi Road, Yuegui Community
Yuehai Subdistrict, Nanshan District
Shenzhen
Please remember that the address above identifies our business and should not automatically be used as a merchandise return address.
Considered Pieces, Clearer After-Sales Care
From a silk scarf selected for its print to a belt chosen for its proportions, we know that accessories can feel different once they become part of a real wardrobe.
Our aim is to provide clear information before purchase and a practical process when an eligible item needs to come back.
Elnpvieh™
Modern accessories, considered down to the details.